July 5, 2021

Wearing the customer's shoes w/ Jana Lass


Jeremy Shere, founder & CEO of Tribal knowledge Podcasting, talks with Jana Lass, VP of Marketing at Censia, about putting yourself in the customer’s shoes.

Stuff we discuss:

  • The value of having conversations with customers
  • Building a network of subject matter experts
  • Listening to what customers care about instead of nudging them toward a desire conclusion
  • How Censia’s HR Innovators program provides a platform for HR leaders to talk about their concerns and challenges

 Learn more about Censia

Connect with Jana on LinkedIn

Check out HR Bartender